Frequently Asked Questions
Everything you need to know about Eagle Creek gear, shipping, and our lifetime warranty.
What is the 'No Matter What' Warranty?
Our 'No Matter What' Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to product failure during the product lifetime, regardless of the cause.
How long does shipping take for sports and travel gear?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear before a specific departure date.
Can I return a product if it doesn't fit my packing style?
Yes, we offer a 30-day return policy. Items must be in their original, unused condition with all tags attached to be eligible for a full refund.
Are Eagle Creek bags water-resistant?
Many of our products are crafted with water-repellent fabrics and weather-resistant zippers. Please check the specific product specifications for the 'Bi-Tech' or 'TPU' coating labels for maximum moisture protection.
How do I clean my luggage and packing organizers?
We recommend spot cleaning with mild soap and water. Avoid machine washing or using bleach, as this can damage the technical coatings and integrity of the sports-grade materials.
Do you offer international shipping for global travelers?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at the final stage of checkout.